Privacy Policy

Who We Are

Timeline Soft provides website design, WordPress development, web development, mobile app development, software QA, game testing, ecommerce, business automation, local SEO, Google Business Profile support, Google Ads, Meta Ads, hosting and maintenance services.

You can contact us at info@timelinesoft.com, call +8801869707781, or use the contact page.

Information We Collect

We may collect information when you visit the website, submit a contact form, message us on WhatsApp or social media, request a quote, become a client, join a meeting, share project files or give us account access for approved work.

• Contact details such as name, email address, phone number, company name and location.
• Project details such as website URL, service needs, budget range, timeline, business goals and messages.
• Files and content such as logos, images, product data, documents, videos, brand assets and copy.
• Technical and account information needed for work, such as hosting, WordPress, domain, analytics, ad account, CRM, payment gateway, API or plugin access.
• Website usage information such as pages visited, device type, browser type, referral source, approximate location, forms submitted and campaign performance data.

How We Use Information

We use information for normal business and project purposes, including:

• Responding to enquiries and discussing project requirements.
• Preparing proposals, invoices, project plans and service recommendations.
• Designing, developing, testing, launching and maintaining websites, apps, software and automation systems.
• Setting up SEO, Google Business Profile, Google Ads, Meta Ads, analytics, tracking and reporting.
• Providing hosting, backups, security checks, technical support and updates.
• Improving our website, services, content, user experience and marketing.
• Meeting accounting, security, legal and business record requirements.

Cookies, Analytics and Tracking

Our website may use cookies, analytics tools, tracking pixels or similar technologies to understand traffic, measure advertising performance, improve pages and remember basic preferences. These tools may collect technical information such as browser, device, pages viewed, traffic source and campaign interactions.

If we run Google Ads, Meta Ads, remarketing or conversion tracking, those platforms may process data under their own privacy policies and account settings. You can manage cookies through your browser settings, but some website features may not work the same after cookies are blocked.

Legal Bases Where Required

Where privacy laws require a legal basis, we may process information because it is needed to take steps before a contract, perform a contract, respond to consent, protect legitimate business interests, maintain security, comply with legal obligations, or support a client's approved project instructions.

Examples include replying to a quote request, delivering a paid website project, protecting a site from abuse, keeping invoice records, or measuring campaign results requested by a client.

How We Share Information

We do not sell personal information. We may share necessary information with trusted providers only when needed for services, support, security, analytics, communication, payments, accounting, hosting, domains, email, ads, development, QA, automation or legal compliance.

Examples of third-party services may include hosting providers, domain registrars, email services, WordPress plugins, Google tools, Meta tools, analytics platforms, payment gateways, CRM systems, cloud storage, security tools, subcontractors or specialist partners working under project needs.

Client Website, App and Customer Data

When Timeline Soft works on a client website, app, ecommerce store, CRM, ad account or automation system, the client may be responsible for the personal data collected from its own customers, users, leads or employees. Timeline Soft may act as a service provider or processor for that work, depending on the project.

Clients must make sure their own websites, apps, forms, cookie notices, email lists, payment flows and privacy policies meet the laws and industry rules that apply to their business.

Passwords, Access and Credentials

Clients may need to share temporary access for WordPress, hosting, domain, email, analytics, ads, payment gateways, APIs or other platforms. We use this access only for approved project work. Clients should use role-based access when possible, avoid sending unnecessary sensitive data, and rotate or remove access after work is complete.

Please do not send highly sensitive information unless it is required for the project and a secure sharing method has been agreed.

How Long We Keep Information

We keep information only as long as reasonably needed for enquiries, project delivery, maintenance, support, accounting, legal requirements, dispute prevention, security and business records. Some project records may be kept after completion so we can support future fixes, prove work history, or understand previous decisions.

You may ask us to delete information that is no longer needed, subject to project, legal, accounting or security requirements.

Security

We use reasonable technical and organizational measures to protect information, including limiting access, using secure tools where practical, protecting devices, and encouraging strong passwords and proper account permissions. No online system, email, website, server or storage method can be guaranteed completely secure.

If you believe information shared with Timeline Soft has been accessed without permission, contact us quickly so we can review the issue.

International Work and Transfers

Timeline Soft is based in Bangladesh and may serve clients in different countries. Information may be processed or stored through providers in other countries, depending on the tools used for hosting, analytics, email, cloud storage, ads, communication, payments or project management.

By working with us or using our website, you understand that information may be handled across borders where permitted by applicable law and project requirements.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to request access to personal information, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how data is used and shared.

To make a request, contact info@timelinesoft.com. We may need to verify your identity before responding. Some information may need to be kept for legal, accounting, security or active project reasons.

Marketing Communication

If you contact us or become a client, we may send service-related messages, project updates, replies, proposals or support information. We may also send occasional marketing or educational content where allowed. You can ask us to stop non-essential marketing messages at any time.

Children's Privacy

Timeline Soft services are intended for businesses and professional projects. Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

External Links and Policy Changes

Our website may link to third-party websites, social media platforms, client projects, payment services or software providers. We are not responsible for the privacy practices of those external websites or platforms.

We may update this Privacy Policy as our services, tools or legal requirements change. The latest version will be posted on this page with the updated date.

Contact Us

For privacy questions, requests or concerns, contact Timeline Soft at info@timelinesoft.com, call +8801869707781, or use the contact page.